Shipping Policy

Thank you for shopping with Hawick Customs. We work to process and deliver every order as quickly and reliably as possible.

Order Processing

Orders are typically processed within 1–3 business days after your order is placed.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information when available.

Please note that orders are not processed on weekends or U.S. federal holidays.

Shipping Times

Estimated delivery time within the United States is typically:

5–10 business days after processing

Delivery times are estimates and may vary depending on your location, carrier delays, weather conditions, holidays, or other circumstances outside of our control.

Shipping Costs

Shipping costs, if applicable, will be displayed at checkout before you complete your purchase.

Any free shipping promotions will also be shown at checkout.

Order Tracking

Once your order ships, tracking information will be sent to the email address provided at checkout.

Please allow 24–72 hours for tracking information to update after receiving your shipping confirmation.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping information, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing or has been shipped.

Hawick Customs is not responsible for orders delivered to an incorrect address provided by the customer.

Lost, Delayed, or Stolen Packages

If your tracking information shows no movement for an extended period or you believe your package may be lost, please contact us so we can assist you.

Once a package has been marked as delivered by the shipping carrier, Hawick Customs is not responsible for theft or loss occurring after confirmed delivery. However, please contact us if you experience an issue and we will do our best to help.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible after delivery.

Include your order number, a description of the issue, and clear photos of the item and packaging so we can review the situation and provide an appropriate solution.

Multiple Packages

In some cases, items from the same order may be shipped separately. If this happens, you may receive more than one tracking number and your packages may arrive on different days.

Delivery Delays

During holidays, major sales, severe weather, or periods of high order volume, processing and delivery may take longer than usual.

Shipping carrier delays are outside of our direct control, but we will assist with shipping issues whenever possible.

Contact Us

If you have any questions about your order or shipping, please contact Hawick Customs through the contact information provided on our website.

Please include your order number when contacting us about an existing order.

Last updated: August 19, 2026